Websites and e-commerce

WordPress Sites Support

Professional Support and Online Security

Proper maintenance and support of WordPress sites are a strategic investment for any company that wants to grow in the digital market.

An up-to-date, secure, and high-performing website not only protects the business from risks such as cyber attacks, data loss, or malfunction, but also enhances the user experience and strengthens corporate credibility.

Regular maintenance ensures compatibility with new technologies, optimal loading speed and higher SEO ranking, which are key elements in attracting new customers and retaining existing ones.

WordPress Support

Support services

Support service for sites built with WordPress and WooCommerce

Rely on Factory Communication for professional, fast and secure WordPress site support services.

For over 10 years, we have been supporting entrepreneurs, companies and startups with technical management and troubleshooting of any issues related to WordPress and WooCommerce.

Our highly trained team follows advanced procedures to minimize the risk of downtime or malfunction, ensuring continuity and high performance for your website or e-commerce.

Maintenance plans for websites built in WordPress and WooCommerce

WordPress site maintenance is essential to protect your site from attacks, errors and slowdowns. Regular maintenance prevents security problems, data loss and performance drops. If neglected, you risk downtime, vulnerabilities and damage to your corporate image.

Our WordPress maintenance plans ensure maximum efficiency, security and proper functioning of a website, relieving owners of any technical concerns.

The sites are updated regularly, both in terms of the version of WordPress and the installed templates and plugins.

Our online WP support plans

Basic Plan

PRO Plan

Plan WOO

  1. Premium themes and plugins must be properly registered
  2. Precedence in extraordinary service interventions over other customers
  3. A technical account is required in the service administrators
  4. An email report follows each major intervention/update; maintenance updates are not reported.

Tailored support

WordPress Customer Support

We offer customized WordPress customer support with quick solutions for every need: technical issues, updates, backups, optimization and security.

Maintenance can be:

In both cases, maintenance is carried out in the shortest possible time, consistent with relevant technical checks.

An automatic monitoring system (for PRO and WOO plans only) verifies the proper functioning of the site (uptime), flagging any anomalies and allowing for quick and remedial action.

The site is backed up in two different ways:

  • Automatic via physical Back UP of the hosting to a different space, separate from the one hosting the site itself. The automatic back up is done daily.
  • Manual (PRO and WOO plans only), locally, with regular verification of the back up performed.
    This additional backup allows us to restore the site, in case the automatic backup fails
    . It should be noted that the manual back up is done monthly.

N.B. Sites with WooCommerce installed can only take advantage of the PRO or WOO plans.

WP Support

Updates, backups and security

We handle WordPress updates and WooCommerce support securely after full backups and compatibility testing.

We constantly monitor the security of your site, taking action in case of threats or anomalies.

With our service for WordPress sites and WooCommerce assistance, you can sleep soundly: your site is always protected.

We offer Elementor support and support for customizing pages, landings and layouts. We solve compatibility issues, updates and optimize the user experience of your WordPress site.

Receive monthly reports on activities performed: updates, backups, technical interventions and optimization. Our online WordPress support service is always available, with quick and professional answers.

Don’t wait for a problem to stop your business!

Contact Factory Communication: your trusted WordPress support number.

We offer free consulting and customized solutions for all your WordPress and WooCommerce e-commerce support needs.